Shipping policy
Order processing
All orders are processed within [1–5] business days after payment is confirmed. Processing time doesn't include weekends or public holidays. During busy periods (sales, holidays) processing may take a little longer.
Where we ship
We ship to [list countries / "most countries worldwide"]. Items are shipped from [supplier location(s)], so some orders may arrive in separate packages.
Delivery times
| Destination | Estimated delivery after dispatch |
|---|---|
| US | [5-26] business days*, depending on product |
| *estimated delivery, not guaranteed |
Delivery times are estimates, not guarantees. They don't include processing time and may be extended by customs clearance, weather, carrier delays, or peak seasons.
Shipping costs
Shipping costs are calculated at checkout based on your location and the items ordered.
TrackingTracking information is provided whenever it is made available by the carrier or fulfillment partner handling your order. Because our products are fulfilled by third-party suppliers, tracking availability varies by product and shipping method, and some orders may ship without a tracking number. Where tracking is available, we will email it to you once your order has shipped. If your order does not include tracking, you can still contact us at [email] for a status update, and we will gladly help you locate your order.
Estimated delivery times are shown at checkout and in this policy. If your order has not arrived within [X] business days of the estimated delivery window, please contact us and we will investigate with our fulfillment partner and, where appropriate, arrange a replacement or refund in accordance with our Refund Policy.
Customs, duties and taxes
International orders may be subject to import duties, taxes, or customs fees charged by your country. These charges are not included in your purchase price and are the customer's responsibility. We have no control over these fees and can't predict their amount.
Incorrect address
Please check your shipping address carefully. We're not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible at [email].
Lost or damaged packages
If your order hasn't arrived within [30] business days of dispatch, or arrives damaged, contact us at eemeli.sutelainen@hotmail.com with your order number and we'll investigate and arrange a replacement or refund.