Refund policy
Refund & Return Policy
Return window
You may request a return within [14/30] days after receiving your order.
Eligible items
Items must be unused, in their original packaging, and in the same condition you received them. For electronic products (including feeder cameras), once an item has been activated or installed, we can only accept returns for quality or functionality issues.
Non-returnable items
[Gift cards, items damaged through misuse, items returned without prior approval.]
How to start a return
Email [email] with your order number and the reason for your return. Please don't send items back before we confirm, as returns sent without approval may not be accepted. Return address will be provided after approval.
Return shipping costs
- Change of mind or ordered by mistake: the customer pays return shipping.
- Defective, damaged, or wrong item: contact us within [7] days of delivery with clear photos or a short video showing the problem. We'll arrange a refund or replacement, usually without requiring you to ship the item back, at no cost to you.
Refunds
Once your return is approved (and inspected if required), refunds are issued to your original payment method within [3–5] business days. Because we work with third-party suppliers, inspection can sometimes take longer. We'll keep you updated. Original shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges
We replace items only if they're defective or damaged. For anything else, please place a new order.